Terms of use and information for customers
General
Current Account
- Conditions for Online Banking
- Terms and Conditions for Credit Transfers
- Terms and Conditions for Payments by Direct Debit under the SEPA Core Direct Debit Scheme
- Terms and Conditions for Payments by Direct Debit under the SEPA Business-to-Business (B2B) Direct Debit Scheme
Card
- Conditions for the Debit Card
- Conditions for Payments via Virtual Debit Cards
- Special Terms and Conditions for 3D Secure for Online Card Transactions
Other Products
- Special Conditions for Fixed Deposit Accounts
- Special Conditions for Subaccounts
- Special Conditions for Trading in Crypto Currencies
- Special Conditions for Google Pay
- Special Conditions for the Vivid Money Account
- Special Terms and Conditions for the Use of the Vivid Money Cards
- Special Terms and Conditions for Foreign Currency Accounts for Vivid Money
General Customer Information
General Information for Consumers
- Pre-Contractual Information for Distance Contracts on Financial Services
- Statement of Fees
- List of the most representative services linked to a bank account
- Information on the Basic Payment Account
- Information on the Account Switching Service
The European Comission has set up a European Online Dispute Resolution (ODR) Platform at http://ec.europa.eu/consumers/odr/. The Bank does not participate in dispute resolution proceedings with any consumer conciliation board.