Support

Samsung PaySamsung Pay

Here you can find frequently asked questions for our partner Samsung Pay. Before you start looking for an answer here, we suggest you consult Samsung Pay’s own customer support first.

pay@samsung.de
Phone: +49 (0)6196 77 555 30

To Samsung Pay’s support page

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About Solarisbank

Who is Solarisbank?

Solarisbank is Europe's leading Banking-as-a-Service platform. As a technology company with a full German banking license, Solarisbank enables other companies to offer their own financial services. Via APIs, partners integrate Solarisbank's modular banking services directly into their own product offering. The platform offers digital bank accounts and payment cards, identification and lending services, digital asset custody as well as services provided by integrated third-party providers. Solarisbank is regulated by the European Central Bank and the German Federal Financial Supervisory Authority, BaFin.

Is Solarisbank subject to banking supervision by BaFin?

Yes, Solarisbank has a full German banking license and is therefore subject to the supervision of the German Federal Financial Supervisory Authority (Bundesanstalt für Finanzdienstleistungsaufsicht, BaFin).

Will I receive unsolicited e-mails from Solarisbank?

You will not receive any advertising from Solarisbank. All communication towards you will typically take place via our partner or directly within the App of our partner. Due to the contractual relationship between Solarisbank and the partner, you may however receive notifications from both parties in the course of using this product. 

I want to collaborate with Solarisbank, how can I do this?

Please answer a few short questions here so we can evaluate your needs. We will respond to your enquiry as soon as possible.

Splitpay

How does Splitpay work?

Splitpay is a credit line that is granted to you by Solarisbank (creditworthiness provided). Once the Splitpay credit line has been granted, you can make use of consumer loans through Splitpay for certain card transactions you make.

Who grants the Splitpay credit line?

The credit line is granted by Solarisbank, based in Berlin and fully licensed by the German Federal Financial Supervisory Authority (BaFin) as the loan contract is between the customer and Solarisbank.

Will the Splitpay credit line be entered into SCHUFA? In which way?

Splitpay credit lines will be reported to SCHUFA and entered in your SCHUFA credit report 20 days following successful registration for Samsung Pay.  This entry may have a positive or negative impact on your credit score, also known as your "SCHUFA-Score." Installment payments with Splitpay are not reported to SCHUFA, regardless of how many Splitpay transactions you may have.  An inquiry ("Anfrage") however has no effect on your creditworthiness and remains on-file with SCHUFA for a period of 12 months.

Will my credit rating / scoring be checked?

We are legally obliged to check the creditworthiness of the applicant. This check is always carried out with every loan and credit line application. For the scoring we use both the data from your "Kontocheck" account check and the information provided by the SCHUFA.

Are there hidden costs and fees?

There are no hidden costs and fees. All applicable fees are included in the terms & conditions, in the services & price list and in the contract of the Splitpay credit line. If the application should not be granted or you do not make use of your Splitpay credit line, there are no costs.

When do I find out if my Splitpay credit line application was successful?

Immediately after the digital contract signing, you will be informed about the Splitpay credit line decision and the volume of your credit line in our partner's front-end as well as via an e-mail. 

What is the difference between a "request" ("Anfrage) and an "entry" ("Eintrag") at SCHUFA?

A SCHUFA entry ("Eintrag") refers to any entry in the credit report. Entries may have a positive or negative impact on your credit rating, also known as your SCHUFA-score.  Solarisbank AG is legally obligated to make an request ("Anfrage") and review the creditworthiness for all banking service registrants during the registration process. This inquiry is executed during the account registry process and each time a credit line application is made. Solarisbank AG reviews data from your account snapshot alongside the information received from SCHUFA for this purpose. A request ("Anfrage") has no influence on your creditworthiness and remains on-file with SCHUFA for a period of 12 months.

Can I apply for a Splitpay credit line as a freelancer?

Unfortunately not. A prerequisite for applying for a Splitpay credit line with Solarisbank is the receipt of income from gainful employment.

Who can apply for a Splitpay credit line?

All employees, civil servants and pensioners can receive the Splitpay credit line if they fulfill the following conditions: they must have a permanent residence in Germany, be over 18 years old and must be able to demonstrate a positive credit rating and positive financial situation. Each applicant also needs to identify themselves before entering into a credit line agreement.

Can I add a second borrower for the Splitpay credit line application?

At the current time, it is not possible to consider a second borrower within the credit line application process.

What is the purpose of the account check ("Kontocheck")?

As a fully licensed bank, Solarisbank has to assess the risk of a loan or credit line and decide whether it can be approved on an individual basis. For this purpose, Solarisbank uses the information in the salary account of the applicant to automatically get an overview of your financial situation. This is a much more convenient and faster option for the applicant than copying, scanning and emailing bank statements and salary slips, which entail the same information.

How does the account check ("Kontocheck") process work?

The account check ("Kontocheck") analyzes your salary account information to provide an overview of your financial situation. To do so, you have to enter the access data for your salary account during your application for the loan or credit line. Your data will not be saved, but used exclusively for checking your creditworthiness and will be transmitted via an encrypted connection.

What is a SEPA direct debit mandate?

A SEPA direct debit mandate is the legal justification for the collection of SEPA direct debits. A mandate includes both the payer's consent to collect payments by SEPA direct debit to the payee and the order to the own payment service provider to redeem the payment.

I would like to cancel my Splitpay credit line agreement and insist on the deletion of the SCHUFA entries

If you would like to exercise your right to revoke your contract within the statutory period of 14 days, your credit line and thus the use of Splitpay will be revoked. In the event of termination during the revocation period, there will be no entry in your SCHUFA credit report. SCHUFA requests ("Anfragen") have no impact on your credit score and will be deleted by SCHUFA after 12 months.  If you have already utilized loans within your Splitpay credit line, the loans already disbursed, plus the interest to be paid for the period of use, must then be repaid to Solarisbank within a maximum of 30 days from the date of revocation.

How do I pay my loan installments?

The installments are deducted directly from your account by direct debit mandate each month.

Why was my loan or credit line application rejected?

The credit decision is made on the basis of all the data available to us and is generally not based on a single factor but on an assessment of your overall economic situation. Please make sure that the current account used for the application is an individual account on which your regular salary is paid.

To which account can I transfer unscheduled repayments?

If you want to perform an unscheduled repayment, you can transfer the payment to your loan account IBAN. Your loan account IBAN is shown by our partner in your application. If you cannot locate your loan account IBAN, please get in touch our partner's Customer Support team above.

Does my house bank account have to be registered with SCHUFA to use Splitpay?

To register for Splitpay, you need a current account in Germany, which is registered with SCHUFA. In principle, all bank accounts are reported to SCHUFA. In exceptional cases, some banks do not report the opening of an account to SCHUFA - for example, in the case of so-called "basis accounts." Ask your bank whether your current account has been reported to SCHUFA. If you have another account that is registered with SCHUFA, please restart the registration process using its corresponding IBAN.

Data protection & privacy

Where is my personal data being stored?

Compliance with data protection regulations is of great importance to Solarisbank. Your data will be handled confidentially and will not be transmitted to third parties, apart from the third parties we inform the customer about in out Information on Data processing. For further information please check here and here.

How do I find out what Solarisbank knows about me and my personal data?

In accordance with GDPR, Solarisbank provides transparency about storage of personal data upon request. Please reach out to the customer support of our partner above.

What does Solarisbank do with my tax information?

As a bank we are required by law to collect your Tax ID and report it to the regulatory authorities.

How does Solarisbank protect my customer data?

As a processor of personal data, Solarisbank is subject to data protection policies as per the present regulations. Due to this, it operates with secured servers and encrypted Internet connections. 

Sign up and registration

Can Solarisbank exclude some passports or regions from registration?

General exclusion of passports or regions can only be made due to the non-fulfillment of security measures during the identification process. In addition, Solarisbank may reject a customer due to compliance policies.

Why is it important whether I am taxable in the USA?

Due to the Foreign Account Tax Compliance Act (FATCA), we can only accept customers that are not taxable in the USA.

You need to speak to our customer support team directly?

Solarisbank Customer Support Team
Monday-Friday, 09:00 to 17:00

support@solarisbank.de

Phone: +49 (0)30 232 5678 599